We are Seeking a Food and Beverage Experience Manager
Join the team!
The Food and Beverage Experience Manager is an operations and hospitality leader responsible for expanding the Wallace’s profile as a vibrant cultural destination through the addition of food and beverage service. This role oversees the launch and management of the Wallace catering kitchen and ongoing food and beverage operations, elevating the patron experience across all performances, rentals, and community events.
Blending hospitality excellence with operational discipline, the Food and Beverage Experience Manager ensures every guest, artist, and client feels welcomed, cared for, and inspired from their first interaction to their final goodbye. This position manages food service, event hospitality operations, event staff, artist hospitality, and rental logistics, playing a central role in bringing the Wallace experience to life.
Key Responsibilities
Food & Beverage Operations
Launch and manage regular food service through the Wallace catering kitchen, including restaurant-style offerings and event-based service.
Develop menus, service models, and systems that align with the Wallace’s brand and audience.
Oversee food cost management, inventory control, purchasing, and vendor relationships.
Ensure compliance with health, safety, and licensing requirements.
Maintain high standards of quality, presentation, and consistency.
Patron Experience & Hospitality
Design and deliver exceptional guest food and beverage experiences for all events, performances, and rentals.
Oversee hospitality for visiting artists, including catering, backstage needs, and personalized care.
Continuously evaluate and improve service flow, ambiance, and guest touchpoints.
Staff Leadership & Management
Recruit, train, schedule, and supervise concessions workers, kitchen staff, servers, and event support teams.
Build a service-oriented, positive, and professional.
Set clear expectations and provide ongoing coaching to ensure excellence in execution.
Event Operations & Rentals
Manage rental bookings for the Wallace in coordination with the administrative coordinator.
Oversee event staffing and setup teams, ensuring smooth load-ins, room configurations, and service execution.
Serve as operational lead for private rentals, community events, and select performances.
Financial & Operational Oversight
Manage departmental budgets related to food service and event operations.
Track performance metrics, control costs, and identify opportunities for revenue growth and efficiency.
Collaborate closely with the Executive Director on long-term planning.
Qualifications & Attributes
Proven experience in hospitality, food & beverage management, event operations, or related fields, experience in launching and growing food service programs
Strong leadership skills with experience managing diverse teams.
Demonstrated ability to manage budgets, inventory, and operational systems.
Exceptional organizational skills and attention to detail.
Passion for creating meaningful guest experiences and supporting the arts.
Flexible schedule required, including evenings and weekends.
Ability to lift 40 lbs.
Entrepreneurial mindset with a heart for community impact.
Calm under pressure, solutions-oriented, and highly collaborative.
Willing to jump in and help with team activities.
Collaborative, self-directed, and motivated by shared success rather than personal recognition.
A genuine commitment to the mission of the Wallace and providing people in rural communities across West Texas with access to the arts.
Timeliness in planning and preparing for meetings, events, and programming.
Demonstrates humility and self-awareness, with a strong understanding of personal strengths and growth areas.
Actively seeks feedback, asks for support when needed, and collaborates with others in pursuit of continuous improvement.
Why This Role Matters
More than operations, this position brings the building to life through hospitality, transforming performances, events, and gatherings into memorable experiences rooted in care and attention to detail. By launching and leading our food and beverage program, stewarding guest and artist hospitality, and guiding event operations, the Food and Beverage Experience Manager helps establish the Wallace as a culinary and cultural destination.
This role directly impacts revenue, reputation, and community trust. Every meal served, every artist welcomed, and every event executed reflects our values and our mission. The Experience Manager ensures that guests feel they belong here, artists feel supported, and clients feel confident choosing the Wallace. Creating moments that inspire return visits, deepen relationships, and sustain the long-term success of this historic space will lead to success in this position.
Compensation, Benefits & Commitment to Inclusion
Compensation for the position is $55,000+, depending on experience. The Wallace Theater offers a flexible work schedule. We provide healthcare benefits and a flexible vacation policy.
The Wallace Theater is an equal opportunity employer. We welcome and encourage individuals from all backgrounds to apply and help us continue building a vibrant, inclusive future for the arts in Levelland.
To Apply
Please provide a cover letter, resume, and three professional references to careers@wallacetheater.com or apply on Indeed. Applications are accepted on a rolling basis until the position has been filled.
PLEASE SUBMIT A COVER LETTER, RESUME, and three professional referneces TO CAREERS@WALLACETHEATER.COM, or apply on indeed.
The Wallace Theater is committed to celebrating diversity, equity, inclusion, and accessibility on and off stage. Our mission is to curate culture that nurtures, uplifts, and reflects the diverse community of thoughts and experiences that make up our West Texas community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.